Frequently Asked Questions
Everything you need to know about bringing comfort and serenity to your home with The Monastery Store.
What is the typical shipping timeline for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping for your furniture and textiles?
Currently, we ship to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy if a product doesn't fit my space?
We want you to love your home. If you are not satisfied, you can return items in their original condition within 30 days of delivery. Please note that return shipping fees apply, and original shipping costs are non-refundable.
How can I ensure the quality and authenticity of the materials used?
The Monastery Store prides itself on artisanal quality. We use sustainably sourced hardwoods, organic cotton, and hand-poured wax. Detailed material specifications are listed on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger furniture purchases.
What should I do if my order arrives damaged?
Please inspect your package upon arrival. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage and your order number to initiate a replacement or refund.